Tankless Water Heater Repair in Hickory, NC

An error code flashing on the display, water that cuts from hot to cold mid-shower, or a unit that won't fire up at all are common tankless-specific problems, and each one points to a different cause than what you'd see with a tank. A&B Plumbing provides tankless water heater repair in Hickory, NC for homeowners and businesses, diagnosing what a tankless unit is actually telling you before recommending a fix.

Signs Your Tankless Water Heater Needs Repairs

Tankless units fail differently than tank systems. Watch for:

An error code displayed on the unit's control panel

Hot water that cuts in and out, sometimes called the cold water sandwich effect

The unit not igniting or firing up when hot water is requested

Reduced hot water flow even though the unit is running

Reduced hot water flow even though the unit is running

Each of these narrows down to a specific component, and we test for the actual cause rather than replacing parts on a hunch.

Water Heater Services

 

  • Tankless Gas Water Heater Repair

    Tankless gas water heater repair often comes down to the ignition system, gas valve, venting, or the condensate drain on condensing units. A&B Plumbing is a certified Navien Tankless dealer and service center and stocks parts for the Navien units we service, which covers the majority of gas tankless repairs we're called out for in the Hickory area.

  • Tankless Hot Water Heater Repair

    Tankless hot water heater repair isn't limited to gas units. A&B Plumbing also services electric tankless systems, and our plumbers diagnose the specific failure, whether that's a heating element, flow sensor, control board, or ignition component, before recommending a repair.

  • Tankless Water Heater Maintenance

    Mineral scale building up on the heat exchanger is one of the most common reasons a tankless unit loses performance or throws error codes over time, particularly in areas with harder water. Regular descaling and filter maintenance keeps a tankless unit running at the efficiency it was installed with and helps avoid premature repairs. A&B Plumbing offers tankless water heater maintenance, and customers in our maintenance and membership program receive discounted service.

  • Tankless Hot Water Repair When the Unit Won't Fire

    When a tankless unit produces no hot water at all, the cause is usually different than with a tank. It can point to insufficient gas supply, a flow rate that isn't triggering the unit to ignite, a failed ignitor, or a safety shutoff that's tripped. We check these in order rather than guessing.

A&B Plumbing's Tankless Repair Credentials

Homeowners throughout Hickory choose A&B Plumbing for:

  • A Small, Local Team for 30 Years: A&B Plumbing is a family-owned, three-person team with 30 years of plumbing experience.
  • Certified Navien Tankless Dealer and Service Center: Our certification as a Navien Tankless dealer and service center means gas tankless repairs are diagnosed against documented manufacturer specifications, with parts already stocked rather than ordered after the visit.
  • Licensed, Insured, Fully Stocked: Our plumbers are fully licensed and insured, and our trucks carry tankless-specific parts so most repairs are completed in one visit.
  • Four-Year In-House Apprenticeship: Every A&B plumber trains through our in-house four-year apprenticeship program before carrying out tankless hot water repair services independently.
  • A+ Rated, 5-Star Reviewed: A&B Plumbing holds a BBB A+ rating and is Google 5-Star rated.
  • Financing and Member Pricing: Financing is available through Wistack and HouseCall Pro, and members of our maintenance and membership program receive discounted repair service.

Most Asked Tankless Repair Questions

What does it mean when my tankless water heater shows an error code?

Error codes correspond to specific faults, such as ignition failure, flow issues, or an overheat condition, and the exact code narrows down what's wrong before a technician even arrives. We ask for the code when you call so we can come prepared.

Why does my tankless water heater run cold for a second before heating up?

That's commonly called the cold water sandwich effect, where cold water sitting in the line between the unit and the fixture reaches the tap before the newly heated water catches up. It's more noticeable on some plumbing layouts than others and isn't always a sign of a failing unit.

Does hard water damage a tankless water heater?

Mineral scale from hard water can build up on the heat exchanger over time, reducing efficiency and eventually triggering error codes or reduced flow. Regular descaling maintenance is the main way to prevent this kind of damage.

Can a tankless water heater be repaired, or does it need to be replaced?

Most tankless failures, including ignition components, flow sensors, and control boards, are repairable. Replacement typically only comes up if the heat exchanger itself has failed or the unit is significantly out of date on parts availability.

Contact A&B Plumbing About Your Tankless Repair

If your tankless water heater is showing an error code, cutting out, or not producing hot water at all, call A&B Plumbing. We'll identify what the unit is actually telling you before recommending any repair.